The following terms and conditions must be read and understood before finalising your order. Placing an order with me is confirmation from you that you accept my terms and are willing to abide by them.
Orders require no less than a 50% deposit before any work can be started. I will not start your garment until 100% of the total price of a Ready to Wear order has been paid or in the case of Bespoke we ask for full cost of materials plus half of the make up costs which constitutes the deposit. This will be used to purchase materials and compensate for work done. You have a seven day cancellation period during which your deposit will be refunded. Once this 7 day period has ended then the deposit becomes non-refundable and the garment or garments and all materials bought for the project remain the property of Victorian Gothic. The order must be paid in full before any garment will be shipped. Failure to complete FULL payment will result in no previous monies returned and the garment/s become the sole property of Victorian Gothic to dispose of as I see fit. Please also see section 5 Ordering.In some cases a small charge is required to cover the cost of very high end fabric samples which is a charge passed on from my supplier and this must be paid before I can send out the samples to you. Fittings are included in our sevice as standard. Measurements and fittings which take place away from our base in Sussex cost £120 per day based on an 8 hour day plus full travel costs. This is only available within the UK and subject to booking. Full payment for each fitting/visit is payable in advance.
2 Methods of Payment
By Bank Transfer or by Personal Cheque which must be cleared before any work is started on the order.Details of where to send your payment will be sent to you when finalising your order. Paypal is also accepted but a charge of 3.4% will be added to the total (including shipping) of your order to cover Paypal fees. Paypal fees will not be charged on my Ready to Wear or Bespoke items bought through the Paypal Cart on my website as the fees have already been factored in to my pricing structure.I do not accept international money orders as these can cause problems.
Victorian Gothic ships internationally, though reserves the right to decline an order due to the shipping destination. ALL orders are shipped fully tracked from door to door and fully insured. I do not charge for packing materials except where stated. Shipping rates are calculated individually depending on the weight of the order, value of the goods (for insurance purposes) and where it is going. In the UK I use Royal Mail Special Delivery Royal Mail Special Delivery and overseas I use Airsure Airsure Details, Global Espress Global Express Detailsor Global Priority Global Priority Details. This is the safest way to ship and I will not consider any cheaper (and in my opinion less safe for my creations) options. I insist on being able to fully track my items online for security and peace of mind. I will however on an individual basis be happy to arrange (at cost) for faster shipping if required by the client. Though I can not be liable for any problems or lost monies resulting from late delivery by the postal system. All shipping charges are payable by you and this includes any brokerage, duty or taxes which the order may incur on arrival. If a mock up is sent outside of the EU then upon it's arrival back to the UK import taxes and/or duty plus a handling fee may be added to it which must be paid before the item is delivered back to us. This must be paid by you as the fee can be quite high and impact greatly on our costs. Failure to pay this will result in us witholding your items or stopping work as appropriate.This can be added to the oustanding balance of your order total or be made as a one off payment Please click here for full details of customs liability further details can be obtained direct from HM Revenue and Customs at Goods posted outside of the EU: tax payments, queries or refunds (taken from Victorian Gothic Terms)
4 Delivery Times
Most UK deliveries will be made within two business days of posting. European and International shipping can take between 7-14 days after postage (this is for guidance only and dependent on location) In all cases the client will be notified of my intention to send out the parcel to ensure that you will be available within the time limits of the postal system to receive your parcel. You will be provided with a tracking number and a link to the Royal Mail/Parcel Force Tracking Page so that you can keep track of your parcel. Victorian Gothic will keep hold of the postal receipt as proof of posting and incase an insurance claim needs to be made. In the event of an article being lost in the post Victorian Gothic will make a claim to the Royal Mail/Parcel Force. Victorian Gothic is not liable for any article, monies or such arising from the loss of an article once the order has been posted or a claim for non-delivery made. Please note: A parcel not being picked up from a local post office/collection point by the client and is subsequently returned to Victorian Gothic forfeits any right to claim for a refund of postage (as the fault will not be the postal system or Victorian Gothic). Victorian Gothic will not re-send the item until another shipping fee has been paid to send the item.Victorian Gothic will fully cooperate with the client and Royal Mail/Parcel Force in the event of a claim being made to the Royal Mail/Parcel Force for loss/non-delivery of an item. Refund monies will be awarded to the client (less shipping which is not covered by Royal Mail Insurance) ONLY and IF the Royal Mail/Parcel Force has awarded the compensation. Victorian Gothic accepts and abides by the terms of Royal Mail/Parcel Force and by accepting my terms and conditions you accept these too. Please check with Royal Mail/Parcel Force if there are any conditions that you wish to query before accepting these shipping methods.If the client still would like the garment/s then they will have to start the order process again with payment as before. Lead times will vary depending on other commisons that I are working on at the time and I will not be able to quarantee that an order will be ready in time for a special occasion.
5a A minimum of 8 weeks from acceptance of the order and payment not including shipping time which will vary depending on destination country must be allowed for each garment. In the case where a mock-up is required then time for making the mock-up and shipping it back and forth or the client having a fitting must also be added to this. If ordering from outside of the EU then time for release from customs (and possible payment of customs taxes and handling fees by you) must also be factored in.
5b Lead times (making up of garments) may vary and the client will be advised of this before finalising their order.You must specify a date for very special occassions such as a wedding, ball, birthday or prom so that I can ensure that I have enough time to make up and get the garment to you in plenty of time.I MUST have your measurements at LEAST 8 weeks before your special date. A confirmation email that I have received your measurements will be sent to you. Failure to provide final measurements and agreed payment by the above time will result in the loss of that sewing slot (as this is the time that I would be sewing your garments)and your garment/s will have to be allocated to another slot. Victorian Gothic is booked up months and years ahead so I can not guarantee that I will have the sewing time to fit you in, in time for your event. If you choose to cancel your order at this time then the deposit (of full cost of materials plus half of the make-up costs) will not be refunded as stated in paragraph 1. I do value your custom and want your occasion to be special too. Sometimes I can fit a client in at short notice, so do email me for advice and availability. An extra charge (should I be able to fit you in) will be applied to rush orders, but this will be advised at time of enquiry.
5c Every garment including Ready to Wear is hand made on commission for you, the client, to your stated measurements and instructions as agreed with you and Victorian Gothic. It is the clients responsibility to give accurate measurements according to Victorian Gothics instructions. In the case of Ready to Wear it is the clients resposibility to chose the correct size.The wrong size ordered in my Ready to Wear option will not be accepted as a defect and you are responsible for chosing the correct size based on our sizing policy/chart for Ready to Wear.I will not be held responsible for badly taken measurements. Victorian Gothic with holds the right to refuse an order without explanation, but don't worry I have not had to yet!
My terms and conditions must be read and understood before finalising your order. Placing an order with Victorian Gothic is confirmation from you that you accept my terms and are willing to abide by them.
Victorian Gothic makes every effort to ensure that materials used are of a high quality and those shown in the photographs of our products. From time to time material weights and colours will vary slightly as supplied from the manufacturer and Victorian Gothic can not be held responsible for this. If buying a suit or outfit then please order all pieces at the same time to ensure even colour all the way through. Victorian Gothic can not be liable for slight colour variation which is the result of the dying process at manufacture. Button and lace designs may vary from those shown and I may substitute these for those in keeping with the garment and of the same or higher quality. If you are unsure of a fabric colour or weight and quality then please email me for a fabric swatch.Victorian Gothic can send out up to 5 samples at a time free of charge. In some cases a small charge is required to cover the cost of very high end fabric samples which is a charge passed on from my supplier and this must be paid before I can send out the sample/s to you. Fibre content and wash care are provided as a guide only, taken on good faith from my suppliers and Victorian Gothic can not be held responsible for any damage done to garments as a result of inappropriate cleaning and drying methods.
All of my garments are manufactured by hand and to the highest standard. I take a pride in my work and always do my best. However Victorian Gothic is aware that mistakes can happen. I do not accept returns on any custom made commissioned items or sale items. In the occurrence of a defect Victorian Gothic will repair, rectify or replace the item. The wrong size ordered in my Ready to Wear option will not be accepted as a defect and you are responsible for chosing the correct size based on my sizing policy/chart for Ready to Wear.The garment must be unworn and the defect reported within 48 hours of the client receiving the item. Please await instruction on returns before sending any garment to Victorian Gothic. Failure to do this may result in the item being lost and I can not be held liable for this.
Victorian Gothic wants its clients to be happy. If you have any questions relating to my terms and conditions please email me at: firstname.lastname@example.org
(or copy and paste the above email address to contact us)
Victorian Gothic accepts and abides by the terms of Royal Mail/Parcel Force and by accepting my terms and conditions you accept these too.
Victorian Gothic 1st July 2011.
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